We want you to be completely satisfied with your purchases, and every effort is made to ensure you receive your products in perfect condition.

However, please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. If you are not completely satisfied with any item you have ordered, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it in the first instance. We can then arrange a return & refund or replacement as necessary.

For a returned item: If possible, please return in the original packaging (with a copy of your emailed receipt) within 7 days of the date of agreed action (i.e. to return the item). We will then refund your money or send you a replacement as agreed. Please note that due to licensing issues we are only able to replace identical products so if you wish to order additional items it will be treated as a new order. The Audio Therapies guarantee is in addition to your statutory rights.

Unfortunately, due to the nature of digital download products, we cannot offer a refund on any MP3 based products. However, if the download has failed and you are unable to retrieve it, or if the MP3 file was corrupt on download, then we would be delighted to arrange an alternative method for download, or discuss an alternative arrangement with you. Please contact customer services at This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you experience such issues.

If the product is damaged in any way or has become broken in transit please email our customer services team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .